Client's Obligations

Client must operate in good faith, communicate well, and give Consultant an opportunity to resolve complaints.

Process for Claiming the Guarantee

Our guaranteed projects do not require a standard 50% deposit, so there is no risk for you. But we do require Client to follow a standard dispute procedure, so we are given a chance to resolve the stated failure or at least learn from the process. 1) As soon as Client is dissatisfied with the deliverables, email Consultant’s accountant manager and describe the specific reason(s) Consultant failed to deliver the promised value along with objective proof of each claim. 2) Give Consultant an opportunity to correct the failure by listing specific expectations Consultant must meet to satisfy each complaint. 3) If dispute is unresolvable after a sincere effort on the part of both parties, Client must delete all copies of work produced (digital and physical) and agree to relinquish ownership over any physical, digital or intellectual property produced by Consultant.

The Scope of Our Guarantee

Our guarantee covers every standard consulting service with: 1) a published fixed price under $2000, 2) a published fixed defined scope and 3) a clearly marked guarantee icon. Our guarantee is intended to cover work performed, where Consultant’s costs are based solely on the salaries of our employee or subcontractors.

What is Not Included

Our guarantee does not include a refund for costs incurred on any third-party services or products purchased on Client’s behalf (e.g. domains, licenses, images, etc). It does not include services WITHOUT: 1) a published fixed price or over $2000, 2) a published fixed defined scope, or 3) a clearly marked guarantee icon.

For example, it does not include consulting projects where the client has defined a custom scope. While we desire to honor the spirit of our guarantee in all cases, and we are legally obligated to deliver the agreed scope of our contract, custom projects can be too large to write off the full costs of every phase and too complex to guarantee that disagreements are not sometimes the fault of a client who failed to thoughtfully engage in the process in good faith, e.g. read the scope, understand extenuating circumstances or technical limitations, etc. In these circumstances we will work in good faith to remedy the disagreement and successfully resolve conflicts based on standard contract procedures, with the same intentions to maintain a long term relationship with the client.

Our guarantee requires good faith on the part of the client, and so it does not cover cases of fraud or mistakes on the part of the client.

For example, it does not cover cases where we deliver a professional product by objective third party standards, but the client only intended to engage our service in order to get a free product. It does not include cases where a client provided inaccurate information or didn’t plan well. It does not include cases where a client hired another company inadvertently and now doesn’t want to pay two fees. It does not include cases where a client simply changed their mind.

Consultant's Rights

In cases of obvious fraud or clear misconduct by Client (as defined in this agreement), we reserve the right to bill for our services and seek legal resolution.

Limitation of Liability

CLIENT AGREES, TO THE FULLEST EXTENT PERMITTED BY LAW, THAT CONSULTANT’S TOTAL LIABILITY IS ZERO DOLLARS, FOR ANY AND ALL CLAIMS, DAMAGES, LOSSES, OR EXPENSES, INCLUDING ATTORNEY’S FEES, ARISING IN ANY WAY OUT OF THE SERVICES REQUESTED, REGARDLESS OF THE LEGAL THEORY UNDER WHICH SUCH LIABILITY IS IMPOSED. IN NO EVENT SHALL CONSULTANT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING IN ANY WAY OUT OF THE TERMINATION OF THE CONTRACT.